Entering a Customer Complaint

To log a customer complaint, do the following;

1. Open the Complaint Tracking Form.
2. Complete the "Complaint Details" section of the form by doing the following;
   
   
   1. Type - Select the type of the complaint.
   2. Priority - Select the Priority of the complaint.
   3. Source - Select the source of the complaint.
   4. Status - Select the current status of the complaint. (Note: In most cases this will be the first option upon logging the complaint.
   5. Location - Select the location the complaint occurred.
   6. Date - Enter the date the complaint was received.
   
   

   

3. Complete the "Customer Details" section of the form by doing the following;
   
   
   1. First Name - Enter the customer's first name.
   2. Last Name - Enter the customer's last name.
   3. Email - Enter the customers preferred contact email address.
   4. Phone - Enter the customers preferred contact phone number.

   

4. In the Issue Summary section, provide a detailed summary of the the customer's complaint.
   

    

5. Add any relevant attachments.
6. Click Submit

 Related Links:

• Accessing the Customer Complaint Form
• Customer Complaint Form
• Adding an Attachment