Implementing the Federal Do Not Call Rules Initiative for Auto Dealerships

The federal government has created laws and regulations regarding making sales calls and/or sending text messages for sales purposes over the telephone. Specifically, the Federal Trade Commission (FTC) and the Federal Communications Commission (FCC) have implemented the Do Not Call list and other telemarketing regulations, commonly known as the Do Not Call Rules. These rules govern your ability to call or send text messages to new and existing customers. 

Dealerships most often use telephone calls for the purpose of contacting potential and existing customers in order to invite them into the store to see new cars, for service, or for some other commercial purpose. The FTC's Do Not Call list limits your ability to call certain persons for sales purposes. 

Implementation Steps in this Guide

1. Edit and Distribute the Federal Do Not Call Rules (FTC and FCC) Policy

2. Distribute the Federal Do Not Call Rules Assessment

Edit and Distribute the Federal Do Not Call Rules (FTC and FCC) Policy

Review and edit the policy

1. Click on the Library tab
2. Search for "Federal Do Not Call Rules (FTC and FCC) Policy" and click on it
3. Click on the Edit button to view the list of versions
4. Click Create Draft to the right of the latest published version
5. Click Edit next to the Draft version that you just created
6. Make desired changes to the policy
7. Click Publish to finish editing the policy

Schedule the activity for distribution

1. Click on the Workspaces tab
2. Click on the Consumer Finance workspace
3. Click on the Federal Do Not Call Rules initiative
4. Click on the Federal Do Not Call Rules (FTC and FCC) Policy
5. Click on Groups and assign to the appropriate groups, such as management, controller, sales, finance and insurance, business development, service advisors, call center and anyone who uses phone calls or texts to communicate with the public.
6. Click on Schedule and set an annual schedule based on the Hire Date. 
7. Click Save

Distribute the Federal Do Not Call Rules Assessment

1. Click on the Workspaces tab
2. Click on the Consumer Finance workspace
3. Click on the Federal Do Not Call Rules initiative
4. Click on the Federal Do Not Call Rules Assessment
5. Click on Groups and assign to the appropriate groups, such as management, controller, sales, finance and insurance, business development, service advisors, call center and anyone who uses phone calls or texts to communicate with the public.
6. Click on Schedule and set an annual schedule based on the Hire Date. We recommend that you set the Immediate Distribution option to Yes. 
7. Click Save